Customer Support

At IceMaidenCake, your happiness and satisfaction are at the heart of everything we do. We’re here to assist you, answer your questions, and make your baking and dessert journey as delightful as our cakes.

How to Reach Us

We’re available through multiple channels to ensure you get the help you need:

  • Email Support: Send us your queries at [email protected], and our team will respond within 24–48 hours.
  • Live Chat: For real-time assistance, click the chat icon on our website during our business hours:
    Monday–Friday: 9 AM–5 PM (local time).
  • Phone Support: Speak to a friendly team member by calling us at +1 814-300-8766 (available during business hours).
  • Visit Us: Prefer an in-person chat? Stop by our bakery at 5522 S Oak Park Ave, Chicago, IL 60638, US.

Common Topics We Can Help With

Our customer support team is here to guide you with:

  • Order Inquiries: Need help tracking your order or making changes? We’ve got you covered.
  • Returns & Refunds: Assistance with our straightforward return and refund process.
  • Product Support: Details about our products, care instructions, or baking recommendations.
  • Website Issues: Troubleshooting account access, checkout problems, or navigating our site.

Frequently Asked Questions (FAQs)

Save time by visiting our FAQ section for quick answers to popular queries, including:

  • Shipping and delivery details
  • Accepted payment methods and security
  • Return and refund processes
  • How to track your order

Response Times

We’re dedicated to resolving your concerns as quickly as possible:

  • Email: Replies within 24–48 hours.
  • Live Chat: Instant support during business hours.
  • Phone: Average wait time of less than 5 minutes, even during busy hours.

Feedback and Suggestions

Your feedback helps us grow!
Send us your ideas, suggestions, or concerns at [email protected]. We love hearing from our customers and using your insights to create an even sweeter experience.


Technical Support

Having trouble with our website?

  • Clear your browser cache and cookies.
  • Make sure you’re using the latest browser version.
  • If issues persist, email us at [email protected] with a description and screenshot of the problem.

Join Our Community

Connect with other dessert enthusiasts and stay inspired:

  • Social Media: Follow us on Facebook, Instagram, and Twitter for recipes, tips, and updates.
  • Newsletter: Subscribe for exclusive baking tips, offers, and the latest from IceMaidenCake.

Our Commitment to You

At IceMaidenCake, we promise:

  • Reliable and friendly support every step of the way.
  • Prompt responses to all your questions.
  • Resources to make your baking and dessert experiences magical.

Need Help? We’re Here for You!
Whether you have a question, need a helping hand, or just want to chat about cakes, we’re here for you. Let’s make your dessert dreams come true!

Contact Us Now
📧 Email: [email protected]
📞 Phone: +1 814-300-8766
💬 Live Chat: Available on our website
🏢 Address: 5522 S Oak Park Ave, Chicago, IL 60638, US
Hours: Monday–Friday, 9 AM–5 PM (local time)

We look forward to hearing from you!

USA Shipping

We offer free shipping across USA through FedEx

Secured Checkout

All purchases made on website are safe & secure

Call and Email Support

Proper email and call support to address concerns

Easy Returns

We have a hassle-free 30- day return policy