Welcome to our FAQs page! We know you may have some questions about our cakes, baking tips, and services. We’re here to help, so let’s get right to it!
1. What makes Icemaidencakes special?
At Icemaidencakes, we’re all about crafting unique, delicious desserts that bring joy to your table. With over 15 years of baking experience, our founder Olivia, a self-taught baker, carefully creates each recipe with love and passion. We use only the finest ingredients and offer easy-to-follow instructions so you can bake like a pro, no matter your skill level.
2. What types of recipes do you offer?
We have a wide variety of recipes to suit every taste! From cakes, cookies, and pies to healthy treats, you’ll find something for every occasion. Whether you’re looking for a simple dessert to enjoy at home or something extra special for a celebration, we’ve got you covered. Check out our seasonal favorites like Christmas cake pops and our popular strawberry cookies.
3. Do you offer custom cakes or personalized baked goods?
While we don’t currently offer custom cakes, we love sharing recipes that you can personalize at home! Feel free to experiment with flavors, decorations, and toppings to make the perfect cake for any event.
4. How can I order your recipes?
All of our recipes are available right on our website! Simply visit the recipe section, pick the one that catches your eye, and follow the instructions to create a sweet treat at home. Plus, we often share special tips and tricks on our blog to help you along the way!
5. Do you ship your products?
Yes, we offer free shipping across the USA! We work with FedEx to ensure that your orders arrive safely and on time. Shipping is available for all recipe products and baking supplies featured on our site.
6. How long will it take to receive my order?
Orders are typically processed within 1-2 business days. Once shipped, you’ll receive tracking details so you can keep an eye on your sweet treats’ journey to your doorstep. Shipping times can vary, but we always strive for speedy delivery!
7. Can I return my order?
Absolutely! We want you to be happy with your purchase. If you’re not satisfied, you can take advantage of our 30-day hassle-free return policy. Just contact us, and we’ll help you with the process.
8. Can I contact you for baking tips or questions about a recipe?
Of course! We love helping fellow bakers. If you have any questions about our recipes or need some baking advice, feel free to reach out. You can email us at [email protected] or give us a call at +1 814-300-8766. We’re here Monday through Friday, from 9 AM to 5 PM (local time).
9. Where are you located?
We’re based in Chicago, IL, at 5522 S Oak Park Ave, Chicago, IL 60638. If you’re in the area, feel free to stop by and say hello!
10. How can I stay updated on new recipes and promotions?
Sign up for our newsletter! We’ll send you the latest cake recipes, baking tips, and exclusive promotions straight to your inbox. You can also follow us on social media for updates, behind-the-scenes baking fun, and more.
If you have any other questions, don’t hesitate to get in touch with us! We’re always happy to help.
Contact Us:
- Phone: +1 814-300-8766
- Email: [email protected]
- Address: 5522 S Oak Park Ave, Chicago, IL 60638, US
- Hours: Monday–Friday, 9 AM–5 PM (local time)
Happy baking!