At IceMaidenCakes, we’re committed to ensuring your cakes, cookies, and pastries reach you in perfect condition and on time! Below, we’ve outlined everything you need to know about our shipping process, so you can shop with confidence and excitement.
Where We Ship
We currently offer shipping within the United States. No matter where you are, we’ll make sure your treats get to you with care and love. Unfortunately, we’re unable to ship internationally at this time, but we’re always exploring options to expand our delivery range!
Shipping Methods
All orders are shipped via FedEx, our trusted partner for fast and reliable deliveries. Depending on your location, we offer the following shipping options:
- Standard Shipping (3-5 business days): Perfect for planning ahead.
- Expedited Shipping (1-2 business days): For when you need your desserts a little sooner.
Processing Time
Orders are processed within 1-2 business days of being placed. During holidays or peak seasons, processing may take slightly longer, but we promise to work as quickly as possible to get your order to you.
Shipping Costs
We’re excited to offer free standard shipping on all orders across the USA! If you need expedited shipping, the cost will be calculated at checkout based on your location and order size.
How We Package Your Order
To ensure your treats arrive fresh and intact, we use protective, eco-friendly packaging designed to maintain quality during transit. Whether it’s delicate cupcakes or crumbly cookies, rest assured your goodies will be delivered safely.
Tracking Your Order
Once your order has been shipped, you’ll receive a confirmation email with a tracking number. Use this tracking number to monitor your package’s journey right to your doorstep. Simply click the link in your email or visit the Track order to track your order in real-time. If you encounter any issues with tracking, don’t hesitate to reach out to us for assistance.
Delivery Timeframes
Delivery times vary depending on the shipping method you choose and your location. Once your order is shipped, you’ll receive a tracking number so you can follow your package every step of the way.
Damaged or Missing Orders
We’re passionate about perfection, and that extends to your delivery experience. If your package arrives damaged or if something is missing, please reach out to us within 48 hours of receiving your order. Send an email to [email protected] with your order details and photos of the issue, and we’ll make it right!
Returns and Refunds
Because our products are perishable, we’re unable to accept returns. However, if you’re not 100% satisfied with your order, let us know! We’re happy to provide a refund or replacement under certain circumstances. See our Return Policy for more details.
Contact Us
Questions about shipping? We’re here to help! Reach out to us at:
- Phone: +1 814-300-8766
- Email: [email protected]
- Address: 5522 S Oak Park Ave, Chicago, IL 60638, US
- Hours: Monday–Friday, 9 AM–5 PM (local time)
Thank you for choosing IceMaidenCakes. We can’t wait to sweeten your day!